Refund & Return Policy

This Refund & Return Policy governs returns, replacements, cancellations, and refunds for products purchased from Ampex India through our website at https://ampex.in.

Customer satisfaction is important to us, and we aim to resolve genuine issues fairly and promptly. At the same time, this policy is designed to ensure responsible use and protect both our customers and Ampex India from misuse.

Customers may request a return or replacement only if one of the following applies:

• The product was received damaged during transit.
• The wrong product was delivered.
• The product has a manufacturing defect.
• Essential components are missing from the package.

All return or replacement requests must be submitted within 7 days of delivery. Requests submitted after this period may not be eligible for return or replacement.

Returns or refunds will not be accepted in the following cases:

• Change of mind or incorrect product selection by the customer.
• Products damaged due to misuse, improper handling, or modification.
• Products with missing accessories caused after delivery.
• Used, soldered or modified components.
• Products returned without original packaging, where applicable.
• Any product not reported within the eligible return window.

To initiate a return or replacement request, please follow these steps:

• Contact our customer support team via email or phone with your order details.
• Provide the following information:
  • Order ID
  • Product name
  • Description of the issue
  • Clear photos or videos showing the problem, if applicable
• Our team will review the request and verify the details.
• If approved, we will provide return instructions, including the return shipping address and any required documentation.

Please note that return approval is not automatic. Each request is reviewed on a case-by-case basis to ensure fairness and accuracy.

If a return request is approved due to a manufacturing defect, transit damage, wrong item shipped, or missing components, Ampex India may offer one of the following:

• Replacement of the affected item or component.
• Replacement of the complete item, if necessary.

Replacements are subject to product availability. If the same product is unavailable, we may offer a suitable alternative or process a refund.

Refunds will only be processed when:

• A replacement is not possible due to unavailability.
• The returned product has been received and inspected by our team.
• The order is cancelled before shipment, if applicable.

Approved refunds will be issued to the original payment method used during purchase. Refund processing may take 5–7 business days, depending on the payment provider or bank processing timelines.

Customers may request cancellation of an order before it has been shipped from our facility. Once the order has been dispatched, cancellation may not be possible.

If your order has already been shipped and you no longer wish to keep it, you may decline acceptance at the time of delivery. Please contact our support team for assistance.

Please note the following regarding shipping charges:

• Original shipping charges, if any, are generally non-refundable unless the error was caused by Ampex India.
• Return shipping instructions will be communicated to you after your return request is approved.
• If the return is due to a mistake on our side (wrong item, damaged product, missing components), reasonable return shipping costs may be reimbursed.

We recommend that you inspect your package immediately upon delivery. If the external packaging appears damaged or tampered with:

• Take clear photographs of the package before opening it.
• Contact our customer support team promptly.
• Retain the original packaging and all contents until the issue is resolved.

If any items are missing from your order, please report the issue within 48 hours of delivery. Include photographs of the received contents and the packaging to help us verify the issue quickly.

Every component sold by Ampex India undergoes quality inspection before dispatch to minimize issues such as missing components, defective parts, or incorrect packaging. We take quality seriously and continuously work to improve our fulfilment processes.

If payment has been completed but the order cannot be fulfilled for any reason, a full refund will be processed using the original payment method. We will notify you via email once the refund has been initiated.

If you have any questions about returns, replacements, cancellations, or refunds, please contact us using the details below: